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Privacy and cookies policy

REACH Community Health Project (SCIO)is committed to protect your privacy when you use our services or engages with us.
We understand that the privacy and security of your personal information is important issue to you. This policy explains how REACH Community Health Project (SCIO) (“We”, “Us, “Our”) collects and process your personal information and related privacy right.


Who We Are
REACH Community Health Project (SCIO) is a charity registered & regulated by Office of the Scottish Charity Regulator (OSCR), registration no 047200. We are a national organisation with a key strategic role in improving the health, wellbeing and health care provision for disadvantaged communities, with an emphasis on Ethnic Minority (EM) communities in Scotland.  


What Information We Collect About You?
We collect information about you when you register with us, or place an order for products or refer into services.  We also collect information when you voluntarily complete our surveys, provide feedback or participate in workshops and or groups run by us.  Website usage information is also collected using cookies.

We may use third party software provided by companies such as Survey Monkey, Eventbrite and others to help us keep in touch with you. We only share the minimum information required with such companies and we will fully comply with data sharing and privacy legislations.

What We Do With Your Information
We collect information about you to process your enquiry about a service or a product, manage your information/account, deliver a high quality service, and if you agree, to email you about other products and services we think may be of interest to you.

We may use your information collected from the website to personalise your repeat visits to our website.

Referrals & or Participation into REACH’s Services/Projects (either as a self-referral or referred by someone else) i.e. for Mental Health Counselling, Dementia Support, Employability Support, Health Promotional Support, Research & others  .

  1. We will only use the information provided by you to contact you about a specific service/project of your choice, unless you have opted to know more about other projects and or services of REACH. 
  2. If you have signed up with us (as a self-referral or being referred by someone else, including by an agency) for a specific service or into a research project. We will only use the details provided by you for a service of your choice and in line with the choices you make in the confidentiality agreement we ask you to fill and sign at the first meeting/appointment/workshop.
  3. If you are using our online referral form& submitting it online, you are automatically signing into our privacy policy and thereby the confidentiality agreement.

Further use of your information will be for statistical purpose, only to help provide information for reports, in doing so, individuals will not identify personally.

Our Legal Bases for Collecting and Using Your Personal Information
In order to lawfully collect, hold and use your personal information, we must rely on one or more of six grounds set up in data privacy law and we consider the following to be relevant to our use:

  1. Where you have given consent  - (for example, to get in touch with you with reference to your referral into a counselling and or other support services of REACH, to publish your photo/videos on REACHFacebook, promotional videos, to send promotional material about a related services  and or explicit consent to collect sensitive information about you)
  2. Where is it  necessary to comply with a legal obligation (for example sharing information with health and social care agencies, Police for the health and safety of a service user, sharing with HMRC to process GiftAid)
  3. Where it is necessary for the performance of a contract with you or taking steps at your request prior to entering into a contract.
  4. Where it is necessary to protect someone’s vital interests. We are unable to support and advise on all aspects of someone’s metal health.
  5. Where there is a legitimate interest in us doing so

Legitimate Interest – the law allows us to collect and use personal information if it is reasonably necessary to achieve our or others’ legitimate interests (as long as to do so it is fair, balanced and does not unduly impact on your rights). In general, our legitimate interests are the running of a charitable entity and pursuing our aim and objectives. This may include charity governance, administration,operational management, equitable service deliver, carrying out research and analysing data. Furthermore, in includes fund raising, raising awareness of our services and campaigning (including sending marketing by post, contacting to follow up on a service and or an enquiry about a service or a project.) When we rely in this lawful basis, we consider and balance any potential impact on your (positive or negative0 and on your privacy rights. 

How long We Keep Your Information
We only keep your personal information as long as necessary to fulfil the purposes we hold it for, including satisfying any legal, accounting or reporting requirements. It will usually be for a specific amount of time in accordance with our internal retention policy. 

The actual length of time top keep your information may vary depending on the reasons for which we are processing the personal information and whether we have a legal (i.e. under financial regulations), to meet the service provision needs (i.e. if receiving mental health counselling) or to meet a contractual obligation.

One our retention period has expired; personal information will be confidentially disposed of or permanently deleted.

If you object to further contact from us, we will keep some basic information about you on a suppression list in order to comply with your request in future.

REACH Community Health Project (SCIO) will not share your information for marketing purposes with other companies/agencies.We would like to send you information about our products and services which may be of interest to you.  If you have consented to receive marketing, you may opt out a later date.You have a right at any time to stop us from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please click here to unsubscribe.


Access to Your Information and Corrections
You have a right to request a copy of the information we hold about you.  If you would like a copy of some or all of your personal information, please email or write to us at the address provided at the end of this policy. 
We want to make sure that your personal information is accurate and up to date.  You may ask us to correct or remove information you think is inaccurate.

Social Media /Digital Media
Depending on your setting or the privacy policies for social media sites like Facebook and Twitter you may receive targeted advertisement about REACH Community Health Project (SCIO) through our use of social media audience tools.


Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information.  This information is used to track visitor use of the website and to compile statistical reports on website activity.

For further information visit or
You can set your browser not to accept cookies and the sites above tell you how to remove cookies from your browser.  Some features of our website may not work as a result.

Other Websites
Our website contains links to other websites.  This privacy policy statement only applies to this website, so when you link to other websites, you should read their own privacy policy.

Changes To Our Privacy Policy
We keep our privacy policy under review and we place any updates on this web page.  This privacy policy was last updated on 14th November 2018.

How To Contact Us
Please contact us if you have any questions about our privacy policy or information we hold about you:

Post :REACH Community Health Project (SCIO)
Govanhill Neighbourhood Centre
6-8 Daisy Street
Glasgow G42 8JL